I, (not) Robot: Or, how I learned to stop worrying and love the Borg

Don’t be a robot.

That seems to be the mantra among many higher ed marketing thought leaders these days.

“Being a robot” refers to the practice of using RSS feeds to push content into the social media sphere.

For instance, if you write a news release or blog post at your university and then use RSS to push that same information to your university Twitter or Facebook site (or both), you have gone robotic.

The argument goes something like this:

The social mediasphere is all about conversation and engagement. And nobody wants to talk to or engage a robot, right? Robots have no human voice. Robots are inauthentic.

Besides, the content of your news release is either:

  1. written in an institutional voice, or
  2. written expressly for the traditional news media (journalists)

Nobody but journalists are interested in reading your news releases. Or so the conventional wisdom goes.

Then there’s the fact that your social media platforms — Facebook, Twitter, MySpace, LinkedIn, etc. — target different audiences, which have different information needs. People on Twitter may want one thing, people on Facebook may want another.

There’s more to the argument against robots, but those are the main points, as far as I can tell.

These are all valid arguments, to a point. But they generalize and overstate the issue. For instance, the idea that news releases are written for the press only is fallacious — or should be. These days, if your college or university news releases are written expressly for journalists, then you’re missing a huge opportunity. You’re missing a huge audience of content-hungry bloggers, tweeters, remixers and collectors who are eager to redistribute all sorts of content — even your news releases. If this is news to you, then you might want to check out David Meerman Scott’s book, The New Rules of Marketing and PR.

Also, remember that official information doesn’t have to be boring.

Humans, robots, borgs

There are some distinct advantages to harnessing the power of RSS to help you meet your social media objectives. And I think higher ed communicators ought to embrace that power.

This doesn’t mean you have to be a robot. But you may have to become a borg.

Technically, of course, a borg is more than just some sort of human-robot hybrid. According to Wikipedia, borgs are “cybernetically enhanced humanoid drones” made up of “multiple species,” not just humans, and they make decisions through a hive mind. But this is just a disclaimer for those Star Trek geeks who might be reading. For the purpose of my argument, and to stretch the robot metaphor further, let’s talk about the borg as a hybrid of human and robot.

So, if RSS feeds into the social mediasphere is the invasion of the robots, then a combination of automated RSS and human “voice,” typed in by an actual human being, is the borg. Does this make sense?

Here’s a screenshot of recent updates from the Missouri S&T Twitter account. This gives you an idea of the how the borgian process works. It’s a mix of automated feeds and personal updates, retweets and replies. The most recent update (the one at top) is an RSS feed of a news release, which also is fed to our Facebook site (a major no-no, according to the anti-robots), and the rest are labeled either “human” or “robot” in case you can’t tell the difference. (By the way, the most recent update got its first “like” thumbs up on Facebook just a few minutes after it posted there.)

Becoming a social media borg is a happy compromise for a number of reasons. Among them:

  1. Thanks to RSS, you have a great way to share official content across multiple platforms.
  2. People actually like to interact to official content such as blog posts and news releases.
  3. If you’re strapped for time to spend with your social media communities, the RSS feed option allows for a more streamlined and efficient approach. I’m all about streamlining processes and automating those things that can be if it means we can devote our valuable staff time to those things that absolutely require the human touch.

I know I’m among the minority when it comes to the debate about authenticity. Or at least, judging from what I see on Twitter and the higher ed blogs, I assume I’m in the minority. But maybe there’s a silent majority of borgs out there awaiting their liberator.

Borgs! Romans! Countrymen! Lend me your URLs! And your RSS feeds!

P.S. – The odd thing about the anti-robot crowd is that some of them have no problem including Twitter update widgets on their blogs or websites. These widgets push the person’s latest tweets to a blog sidebar. Look to the left sidebar, scroll up, and you’ll find my status updates from Twitter right there. See? I’m not above using such a feed. But then again, I’m a borg.

P.S.S. – You will be assimilated. LOL.


Author: andrewcareaga

Higher ed PR and marketing guy. Communications director for Missouri University of Science and Technology (Missouri S&T) in Rolla, Missouri, USA. Slow runner, mediocre guitarist, lover of music and puns, and an avid St. Louis Cardinals fan. I blog and Tweet about #highered, #music, #gocards and #random stuff.

8 thoughts on “I, (not) Robot: Or, how I learned to stop worrying and love the Borg”

  1. Andy, great post! Not just because I am a Star Trek fan. I agree – with all of the social networks out there, it is hard for one person or a team of people to keep up with all of the news, responses, anecdotes, fun facts and more. The RSS does make it easier to post comments, but like you said there is no more authenticity. There must be the human aspect in the robot somewhere. For the human side, my thinking on SNs lately is try to talk to you people as you would in real life. To show that yes, there is a human on the other side of the Twitter account. People forget the SOCIAL part of social networking. If you use the robots too much, you will start to get the “danger Will Robinson danger!” alert coming from your Twitter account.

  2. Interesting post. I will admit I am a pretty big opponent of the borg, but not entirely for the reasons posted above. Here’s why…

    When you update your account with an RSS feed it uses all the characters. Every post uses 140 and ends with an ellipsis. For a follower to retweet it they have to edit your post and you’d be surprised but that impacts how many people share your content.

    I run UCLA’s Newsroom twitter account (@uclanewsroom) and after originally using RSS I switched to manually updating. By making sure all our tweets have roughly 30 extra characters left unused (plenty of room for a rewtweet) I noticed a huge surge in how much our content was shared.

    It certainly adds a level of work, but personally I think the pay off is entirely worth it.

  3. RSS feeds, the HORROR!!!

    In a perfect world, everyone would have all the time in the world to personally update all their organization’s various social media accounts. But the reality is:

    -Some people just don’t have the time and/or manpower
    -Some people do have the time, but they *think* they don’t, and thus never even try
    -Social Media is intimidating. Where do you even begin?

    When we first launched @UTexasMcCombs, 99% of it was a feed from our blog. I didn’t really know how Twitter worked, and that seemed like the easiest way to start. It helped make it not so scary/overwhelming.

    As I learned the Twitter ecosystem, started following others and set up targeted searches, I began sprinkling in more and more human updates, and that bot/human ratio began to shift. Then I realized I didn’t want every single blog update automatically posting to Twitter, or I wanted to use a different headline. So we changed it so that only our Top Stories category posted automatically to Twitter. By that point Twitter was maybe only 5% bot.

    Now we’re 100% human and loving it. But it took us several months to get there, and I don’t expect that to work for everyone.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s